Having Trouble

Advanced Publishing Support Agents are standing by
to help you. Click to chat.

We want you to have a trouble-free and enjoyable experience browsing Saint City News Digital version. Sometimes though, things don't always go smoothly for all visitors. We’ve prepared this page to give you some help and provide answers to the most frequently asked questions (FAQs) we receive about this website.
To get the best from our help pages please use the resources in the following order:

1. Read the FAQs below
2. Test your system configuration.
3. Browse our Knowledge base.
4. Talk to our Technical Support Team via Live Chat
or Send an Email to our Support Team.

The subscription system extensively uses cookies. Please ensure that you have set your Internet security to enable third party cookies, else you will not be able to access any of the publications.

Frequently Asked Questions
	*What do I need to be able to read Saint City News* online?**
		All you need is a computer, an Internet browser with the DjVu plug-in and a connection to the Internet.

	*What types of computer systems are compatible with the Saint City News* online?**
		Windows 98/2000/ME/NT/XP, Macintosh OS 9 and OS X, and Unix computer systems are all compatible with Saint City News online.

	*What types of Internet browser are compatible with Saint City News* online?**
		Windows users:Internet Explorer 6 or higher, Firefox and Opera(see instructions) Macintosh users: Safari version 2

	What is the DjVu plug-in?
		The DjVu plug-in is a small piece of free software that your Internet browser needs to be able to display the pages of Saint City News online. Depending on your computer system, the DjVu plug-in will be installed automatically for you when you register with us. If the DjVu plug-in is not installed automatically for you then click here to download it.

	Why have I been asked to download a file to my computer?
		To view Saint City News online you must have the DjVu plug-in installed on your computer. As part of the registration process we automatically check your system to see if you have the DjVu plug-in installed. If you do not have it you will be asked if you'd like it installed for you. If the DjVu plug-in has not installed automatically for you then click here to download it.

	What about my privacy?
		Saint City News takes your privacy seriously. To read more about Saint City News’s privacy policy, please contact Saint City News.

	Why have I been asked to supply an email address?
		We ask that you supply an email address so that we may notify you when each new edition of the Saint City News becomes available online. We will not use your email address for any other purpose other than to provide information about Saint City News.

	What if I don't have an email address?
		If you do not have an email address unfortunately you will not be able to register to read Saint City News online. We suggest contacting your internet service provider and asking them about providing you with an email address.

	Why can't I see the pages of the magazine?
		- Check to make sure your computer system and browser type is supported (see first three FAQs above). - Check to make sure you have the DjVu plug-in installed correctly.

	How do I save pages or the full issue?
		To save a page, right click the mouse and scroll up to “Save Page as” To save the full issue, right click the mouse, and scroll up to “Save Document As” You then need to choose whether to save the issue as “Bundled” (one single file) or “Indirect” one file for each page. Please note that if you select Indirect, each page will be saved separately, so it is best to create a new folder, and save the files in that folder for easier reference later.

	How can I print a page or pages?
		To print, click on the printer icon in the DjVu toolbar (not your browser) or right click your mouse and scroll to “Print”. The default is set to print all, so be sure that you change the print range by ticking the proper box. You can print in three sizes – fit to page, original size, or current zoom.

	Can I email articles or pages to friends?
		There are two ways to send an article or page to a friend (provided the publisher has not disabled the ability to save pages). You can save the page and then attach it to an email (your friend will need to have the DjVu viewer installed to view). -or- While on the page you can right click and select “Copy image” then open an email window, and right click to paste the image of the page in an email.

	*Can I read Saint City News* from more than one computer?**
		If the digital publication is not distributed freely, there will be constraints on the number of computers that an individual subscriber can access each issue from. If you are receiving a message that indicates that you have reached the maximum logins for the issue, then the publisher has set this constraint. Most publishers allow their subscribers to access each issue from either one or two computers.

Having Trouble

Frequently Asked Questions